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RFID readers, smart tags & IoT gateways for real-time asset tracking and access control across Indian industry.
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India's leading kiosk manufacturer - self-service eKYC, Aadhaar authentication and citizen services without staff.
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Support Warranty & RMA Process
RMA PROCESS

Warranty &
RMA Process

Comprehensive support for your biometric devices. Mantra provides a one-year limited warranty on all products - ensuring your devices stay efficient and operational through our dedicated repair and return authorization service.

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Warranty and RMA Process
Authorized Repair

100% genuine parts & certified technicians.

POLICY

Warranty Policy & Coverage

MANTRA offers a standard one-year limited warranty with the purchase of all its products - ensuring peace of mind and operational continuity from day one.

Repair Timeline

4 - 5 Business Days

In-warranty devices repaired and returned within 4-5 days.

Limited Warranty Terms

The Limited Warranty applies to physical goods purchased directly from Mantra Softech. MANTRA is not responsible for any warranty commitments made between Mantra's distributors and their end users.

Additional extended warranties are available and will be considered by Mantra's concerned team upon request. Contact your sales representative to discuss extended coverage options.

What's Covered?

Free Repair & Service

In-warranty devices repaired at no charge by qualified technicians.

Component Replacement

Faulty parts replaced at no extra charge during the warranty period.

Expert Handling

Qualified repair team using latest diagnostic and repair technology.

Return Shipping

Mantra covers return shipping cost back to the customer post-repair.

Important Note on Shipping

The customer is responsible for shipping costs when sending the device to Mantra. If breached warranty conditions are discovered upon inspection, repair costs become chargeable. For valid RMAs where the original reported problem persists, MANTRA covers shipping both ways.

OUT OF COVERAGE

Non-Warranty Policy

Transparent pricing and a clear three-step process for devices outside their warranty period - no surprises, no hidden charges.

1
Assessment

The device is delivered to the repairing team from HO or store. Fault assessment typically takes 10-12 business days to complete.

  • Service charges apply for inspection
  • Component charges apply separately
2
Approval & Cost

Estimated repair costs are communicated for customer approval. If approved, repair proceeds. If not approved, the device is returned unrepaired.

  • Invoice raised for service & parts
  • Freight charges borne by customer
3
Return & Dispatch

After repair completion or customer rejection, the device is dispatched. Mantra bears dispatch cost if returned without repair.

Physically damaged goods: transportation charges only - no repair liability.

SERVICO

Servico Support

Servico improves productivity and profitability of organisations by providing real-time maintenance and repair service support for biometric devices and security systems.

Email

servico@mantratec.com

Phone

+91-079-49068000

Website

servico.mantratecapp.com

STEP-BY-STEP

The RMA Journey

A streamlined four-step process designed to get your devices back in action as quickly as possible. From form submission to final dispatch, we keep you informed at every stage.

1. Form Submission

Branch or client fills the RMA form with Device Details, Warranty Status, and Reported Issue. Send completed form to servico@mantratec.com

2. Assignment & Transfer

HO assigns an RMA number and acknowledges receipt. Device is dispatched to the stores team for professional assessment and repair.

3. Repair & Notification

Stores notify HO upon repair completion. Dispatch team is alerted. Non-warranty devices are held until payment confirmation is received.

4. Dispatch & Tracking

Customer is notified by HO/Dispatch team with courier docket details and shipment status updates until delivery.

Ready to initiate RMA?

Download the official RMA form to get started. Ensure all fields are filled accurately - complete submissions are processed significantly faster.

Mantra_RMA_Form.pdf PDF · RMA Return Authorization Form
  • Client Details
  • Device Information
  • Warranty Status
  • Issue Description
  • Purchase Date
  • Serial Number
Download RMA Form
GET IN TOUCH

Have a Warranty or
Repair Query?

Our support team is ready to guide you through the RMA process, check warranty eligibility, or help with any repair-related questions. Reach out and we'll respond promptly.

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