Return & Cancellation Policy

Return & RMA Policy

Effective date: August 17, 2026

At Mantra Softech, customer satisfaction and device reliability are our top priorities. We guarantee all of our hardware products against defects in materials and workmanship under normal use during the warranty period. If a manufacturing defect arises and a valid claim is received within the warranty period, we will offer repair, replacement, or component exchange options.

To initiate a return or request repair services, you must register a request through our official Return Merchandise Authorization (RMA) portal: Mantra RMA Portal.

Shipping and Return Logistics

For standard warranty repairs or returns, customers are responsible for shipping products to our designated service center in India at their own cost. In cases where the customer has purchased an active on-site service contract or extended on-site warranty, Mantra Softech will coordinate the reverse logistics pickup or arrange on-site engineering support.

Change of Mind Policy

Mantra Softech provides enterprise-grade biometric hardware and custom integrated software. We do not support returns or exchanges for change of mind or general dissatisfaction unless a product is proven to be defective or non-functional upon receipt.

Order Cancellation

We process orders efficiently to ensure timely delivery. Order cancellations are subject to the following rules:

Standard Orders: Orders for standard inventory hardware may be cancelled for a full refund at any time prior to shipment. Once the order is dispatched, it cannot be cancelled.

Custom Orders: For orders requiring custom firmware, hardware configurations, or dedicated batch production, cancellation is only permitted within 12 hours of payment confirmation. Cancellations after this window are subject to a fee of up to 50% of the contract value to cover raw material and production setup costs.

Refund Processing

Approved refunds are processed back to the original payment method used during order placement. Please note the following refund conditions:

Refunds are calculated net of payment gateway transaction processing fees (typically 3-5%) and any outbound shipping fees already incurred by Mantra Softech.

Returned hardware must be in its original packaging, unused, and accompanied by the original tax invoice. We inspect all returned hardware before approving refunds.

Approved refunds will be processed and will reflect in your account within 5 to 7 business days from the date of approval.

Return / Cancellation / Refund Policy

Return & RMA Policy

Order Cancellation

Refund Processing

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